Privacy Compliance 2025

Privacy Policy – Live Center Host

Responsible company: 22.784.772/0001-02 – MARCELA INACIO DE SOUSA
Developer: Carlos Oliveira
Contact: [email protected] • +55 (61) 99303-4352
Effective since: 04/04/2024 • Last update: 12/08/2025

1. Privacy Policy

Committed to transparency and data protection, Live Center Host and developer Carlos Oliveira provide this Privacy Policy for our mobile app. This document explains what data is collected and how it is handled and used.

2. Information collection and use

The App collects information when you download and use it. This may include:

  • Your device IP address;
  • Screens/pages you visit in the App, visit timestamps;
  • Time spent on each screen and overall app time;
  • Your mobile device OS, model and manufacturer.

3. Location (geolocation)

The App may collect your device location (approximate or precise, per permissions). Location data is used for:

  • Geolocation services: features such as personalized content, relevant recommendations and location‑based services.
  • Analytics and improvements: aggregated and anonymized data to analyze behavior, identify trends and improve performance and functionality.
  • Third‑party services: anonymized location data may be transmitted to external services to enhance the App and optimize offerings.

4. Contacts and communications

We may use the information you provide to contact you periodically with important information, required notices and marketing promotions (when allowed). You can control notification preferences on your device.

5. Legal bases and purpose

For a better experience, we may require certain personally identifiable information. This app collects/transmits/synchronizes/stores [IP, Browsing Data, Device Information, restricted background permissions, Image and Location] to enable [Statistics & app improvement features, as well as advertising and marketing campaigns]. Such data is processed while the app is running and open with granted permissions. Data is retained and used only for the purposes disclosed herein.

6. Third‑party access & sharing

Only aggregated and anonymized data is periodically transmitted to external services to improve the App and its service. We may share your information with third parties as described here.

Note the App uses third‑party services with their own privacy policies:

  • Google Play Services
  • AdMob
  • Google Analytics for Firebase
  • Firebase Crashlytics
  • Facebook
  • OneSignal

We may disclose information as required by law; to protect rights and safety; to investigate fraud; to respond to government requests; and with trusted service providers acting on our behalf under this policy.

7. Deletion rights

You may stop all information collection by uninstalling the App using your device or store process.

8. Data retention policy

We retain user‑provided data while you use the App and for a reasonable time thereafter. To request deletion of data you provided, contact [email protected]. We will respond within a reasonable timeframe.

9. Children

The App is not directed to children under 13. If we learn that a child has provided personal information, we will delete it immediately. Parents/guardians who become aware should contact us at [email protected].

10. Security

We implement physical, electronic and procedural safeguards to protect information processed and maintained, including encryption, access controls and monitoring.

11. Changes

This Policy may be updated periodically. We will notify relevant changes by updating this page and, where appropriate, through in‑app notices. Please review regularly.

12. Your consent

By using the App, you consent to the processing of your information as set forth in this Policy, now and as amended.

13. Contact us

For privacy questions or practices, contact us at [email protected] • +55 (61) 99303-4352